MVRMC Nurse Maida
Olsen announced as Southern Idaho Business'
August "Outstanding Customer Service Award"
Winner
Date: July
25, 2005
The following text is from an
upcoming article in Southern Idaho Business.
NURSE HELPS PATIENTS TO FEEL MORE
AT EASE
A trip to the hospital for surgery is
seldom enjoyable, but one nurse at Magic Valley Regional Medical Center is
helping make hospital visits more tolerable for patients. Nurse Maida Olsen made
an impression on one patient who's grateful for her care. Sherry Olsen-Frank, a
local certified accountant, recently had surgery at the hospital and Olsen saw
to her needs.
"She listened to what my needs
and concerns were and followed through," Olsen-Frank said. End of story? Unfortunately
not. Turns out the surgery wasn't just a one-time thing--Olsen-Frank needed a
follow-up surgery too.
But on Olsen's watch, the time spent
in the recovery room following surgery was made a little easier for Olsen-Frank.
For the second time around, Olsen gave the same quality of care; and the time
spent with the nurse was a comforting experience, Olsen-Frank said.
And for turning a critical time into
a positive experience, Olsen-Frank nominated Olsen for the Southern Idaho
Business' award for outstanding customer service."She's just
awesome," Olsen Frank said. I appreciate her efforts on my behalf. I will
definitely be requesting her services if I ever have to go again."
Listening closely to what others have
to say is a big part of any interaction, but when a person is sick, listening
and understanding what a person has to say is paramount, Olsen-Frank said.
By
watching patients closely, you get a deeper feeling for them, Olsen said. Much
like that of an unconditional love. Olsen says she has a strong connection with
her patients.
Even without words, you can hear
their questions and detect their doubts and fears, she said. By paying close
attention you know when it's OK to proceed. "They need to feel that you're
listening and that you care," Olsen said.
Joan Carosso, an assistant professor
of nursing at Boise State University, said Olsen's actions are good examples of
great nursing. "It's the moments that you spend with the patient that makes
the difference," Carosso said. Being there is what counts, and how proud we
all are of her for being recognized."
Olsen's colleagues at Magic Valley
Regional Medical Center are also happy that Olsen has the followed her dream in
helping others. 'Maida's a great gal," said Delynn Bird manager of the
hospital's surgical floor. If I could clone her, that would be wonderful."
end-
(News Editors: For more information contact Rhonda Bright at 208-737-2807.)
